AI in Odoo

AI where the work
already happens.

No separate AI app, no copy-pasting into a chatbot. 360 AI lives in the chatter of your tickets, orders and invoices: run an action, get the result as an internal note, send it when you agree.

See it on a real ticket All features
Seen through client eyes

AI that works the ticket.

Every AI action lives in the chatter of the record itself. Run it, review the result as an internal note, send it when you agree. These are live runs on a demo database, not mockups.

Odoo helpdesk ticket for an urgent EDI outage with an AI-drafted customer reply posted in the chatter as an internal note, marked review before sending
Draft customer reply on an urgent EDI outage. The AI reads the whole thread and drafts a grounded reply with the real order references, posted as an internal note: review before sending.
The X360 AI panel in the Odoo chatter with three runnable actions: draft customer reply, escalation briefing, and triage
AI actions on every ticket, run straight from the chatter: draft reply, escalation briefing, triage.
Odoo helpdesk ticket where the AI triage action escalated the priority to Urgent and posted its impact assessment in the chatter
Triage assessed a broken webshop checkout and set the priority to Urgent itself. The reasoning is right there in the note.
How it works

Prompts you control. Results you review.

The prompts live on the 360 AI server, managed centrally and synced to your Odoo. What runs, on which records, is your call.

1

Define the action

A prompt describes the job: draft a reply, triage, brief an escalation, summarise. It states what the AI gets to see and what shape the answer must take.

2

Run it, or let a trigger

Users run actions from the chatter's X360 AI panel. Triggers run them automatically when records change, through the async job queue.

3

Review and send

Results arrive as internal notes, drafts and pending decisions, never as silent changes to customer-facing data. Your team stays the editor in chief.

Across the suite

Eleven apps in, and counting.

The same engine powers AI features across Odoo. Install per app, so you roll out where it pays first.

AI summaries, everywhere

Leads, orders, tickets, tasks, pickings, contacts, journal entries: an always-fresh AI summary on the record, updated when it changes, generated in the background.

Search in plain language

Type "open orders from German customers above 5k" over any list view and it becomes a proper Odoo filter.

Draft replies from email

Inbound customer messages arrive with an AI-drafted answer waiting in the template, tuned per helpdesk team.

Polish your writing

An enhance button in the composer rewrites for clarity, grammar and tone, before you hit send.

Knowledge that stays current

Suggestions are merged into Knowledge articles through a colour-coded diff you approve line by line.

Activity digest

A periodic digest of what the AI did across your database: records touched, actions run, per model.

Books, audited

The accounting audit pack reviews journal entries for duplicates, odd GL accounts and lock-date gaps at period close.

Decisions inbox

AI proposals that need a human land in a systray inbox with a review dialog. Approve, adjust or reject.

AI reports on demand

Structured, multi-line AI reports on your data, stored on the client and refreshed from the server.

Put AI inside the apps
your team already trusts.

360 AI is built and implemented by 360 ERP, on Odoo 16 through 19. Start with one team, one model, one action.

Talk to 360 ERP